Please see our Delivery information page for up to date information about delivery.
We always aim to get devices delivered to the delivery address on your actual arrival/start of hire date (excluding holidays and Sundays), or 1-2 days early as a courtesy (where possible).
Yes even if you are spending just one day in your first/arrival hotel, we can still deliver the wifi device there. But we must receive your order at least 2 working days before your arrival. If you have any questions, please email us at firstname.lastname@example.org
If you would be staying in a Hotel, B&B, Hostel, Motel, Holiday resort, managed holiday rental flat: It would be delivered to your accommodation, and reserved for you at the reception. So you can collect it as you check into your room.
If you would be staying in a private house or with family: It would be delivered to your accommodation. All you need to do is give us the address of the flat, house and it would be sent there using a tracked postage system. If you wish, we can arrange for the package to get there a day after your arrival or on the day of your arrival*
If you have not received your hired device by 3PM on your start of hire date, please contact us immediately by email to notify us of the situation(Email is the best way to contact us). We would look into the issue and reply by email only.
Yes, the end of hire date is the day you should post the device back to us.
The latest day your hired wifi internet device(s) need to be posted back to us is on the actual day your hire ends. Late return of device(s) will incur a daily late return fees plus an admin charge(please see Rental/transaction charges and handling section of our rental agreement page ).
If you need the device beyond your end of hire date, you need to contact us to order for a hire extension.
The package would includes a courtesy return postage label (already paid by us) that you can use in posting the device back to us just by dropping it off at any UK post office counter or popping it into “any” post box in the U.K .
Please post it before you depart for the airport if you are departing the UK at the end of your hire period because the post boxes in the airport only accepts flat envelopes (for security reasons). There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.
You need to return the device by posting the device back to us just by popping it into “any” post box in the U.K before you depart for the airport. Please post it before you depart for the airport because the post boxes in the airport only accepts flat envelopes (for security reasons). There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.