Delivery Cost
Free return postage label to return the device back to us at the end of your hire.
Next Day Delivery (Urgent orders?)
Need Next Day delivery? Order before our last dispatch time Monday to Saturday to receive your assigned device the next working day(if your start date is the next working day)Our normal last dispatch times are

  • 2PM (Mon-Friday)
  • 10AM on Saturdays
  • No dispatch or deliveries are done on Sundays or UK public holidays.

The device would be dispatched through a “Next Working Day” delivery service(no extra charge) so that it arrives by your start of hire date. You don’t need to select next day delivery or chose a special delivery option, we do this as our standard way of delivering packages to clients. Just place your order and we would dispatch it to arrive by the next working day(as explained above).

But we recommend you place your order 1 to 3 working days in advance.

How long does it take to deliver
Your assigned device would arrive on your start of hire date (excluding Sunday and public holidays) or may arrive 1 day in advance as a courtesy (when possible). Delivery company would normally deliver between 8AM to 2:30PM on the day of your delivery.
If your start date is a Sunday and we receive your order before our last dispatch on Friday, then your package will arrive on Saturday, else it would arrive on Monday.
If your order is received 1 day before your start date, your assigned device will be dispatched through a next working day delivery service (excluding Sundays and public holidays )

Our last dispatch times are

  • Monday-Friday: 2PM daily, U.K time (excluding public holidays and Sundays)
  • Saturdays: 10AM
  • No dispatch or deliveries are done on Sundays or UK public holidays.

Email us if you have any questions

What if I’m only spending 1 night at my first hotel/address
It doesn’t matter how long/number of days you would be spending at your accommodation, we always aim to have the package arrive at your accommodation 1 day before you arrive there (customers that order 3 working days or more in advance).Your assigned package would arrive at your delivery address by the start of your hire(start of hire date you selected on the hire page) possibly through a next working day delivery service (this is done as standard, you don’t need to pay extra).
Where can you deliver to?
We deliver to “Any”(Yes Any) delivery address in the United Kingdom (it does not matter if its a house, apartment, hostel, B&B or even an office)
How do I return the device.
The package includes a FREE return label (already paid by us) for posting the device back to us (on your end of hire date or earlier ) just by popping it into “any” post box in the U.K before you depart for the airport(if you were on a trip to the UK and now flying out of the UK).If you are not a UK resident and are departing the UK, please post it before you depart for the airport because the post boxes in the airport only accepts flat envelopes (for security reasons). There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.

Your assigned device needs to be posted back no later than the end of hire date. A late return fee is charged per day for each extra day the device is kept beyond beyond the end of hire date (Please see our rental agreement page for late return fees ) plus an admin charge.

Do I Sign?
Where possible a signature is obtained.
What if I’m not in?
If you would be staying at a hotel/hostel, the package would be reserved at the reception of the hotel/hostel. If your address is a home or AirBnB address, the package would be passed through the letter box.But if it can’t fit into the letter box, the driver may leave a leaflet with instructions on how to collect the package from the local Royal mail office (normally a walking distance) or you can visit the tracking page (tracking details would have been emailed to you when it was dispatched) to request a re-delivery.

Email us if you have any questions

Airport Pick-up option & Pickup from Local Storage location? We can deliver your package to a selected number of local storage service companies. Sending and processing a local collection can take up to 2 working days. £7.99 delivery charge is added at the checkout stage to cover the cost of delivering the device to the collection point. Order needs to be made through our website before it can be picked up from any of the collection points