Data, Download and hire related Question
What amount of internet data do I get?
If you order an unlimited data device then you would be assigned a device with Unlimited data. But if you don’t order the unlimited data device, your data allocation would be as follows
1 – 7 days hire: comes with 2GB(2000MB) of data
8 days or more hire: comes with 6GB(6000MB) of data
to use throughout the hire period. If the data gets used up before the end of hire date, clients can follow the step by step guide included in the package to add more data to the device.
6GB (6000MB) of data would normally be enough for an average internet browsing user for up to 3 to 4 weeks, except you plan on doing heavy browsing and downloads.
Here are the extra data topup prices
Questions or need more than the data listed above? Email us: firstname.lastname@example.org
How do I add more data when I use-up my data(if I don’t order an unlimited data device)?
If you don’t order one of our unlimited data devices, and you use-up your allocated data, you would automatically be redirected to a page where you can pay for more data.
Or if your prefer you can send us an email or leave a message on our phone line, and we would credit your device with more data (This option would incur a transaction charge ).
Here are the extra data topup prices
Can I extend my hire/rental?
Yes you can. For devices that come with 2GB or 6GB data, this would be charged at the same price rate as a brand new hire. Example: if you wish to extend for 1 day, the price would be the same price as 1 day hire. For devices that comes with unlimited data, please contact us and and an online payment invoice would be generated and emailed to you.
Do you slow down the speed if I reach my limit?
We do not have any daily limit, and NO we do not restrict your speed at all.
Why don’t you offer unlimited data?
You can order unlimited data device from the dedicated page https://www.wifihire.co.uk/unlimited-5g-pocket-wifi-internet-hire-portable-broadband/1694/
Which network does the data supply come from?
The data provided through the wifi internet device is supplied by “EE” and Vodafone. We have chosen to use “EE” and Vodafone data service because they are reliable and have a good coverage over the U.K.
Device related questions
What is wifi?
Wi-Fi / wifi is a way of getting broadband internet access without wires. WiFi allows you to connect several (more than one) computers or devices like phone, tablets at once, anywhere in the house and outside the house – or if you have a laptop, to even use your computer in the garden. You don’t need to install extra phone lines or cables.[/toggle][toggle header=”What does it work with?”]
The portable pocket wifi internet works with any WiFi enabled device, like smartphones (example: iPhone, Blackberry, Android, ), laptops (both “Mac” and “Windows”), tablets (example: iPad, Kindle, Samsung Galaxy, lenovo,Nexus, Windows tablet, and more ). You can connect up to 10 different devices at the same time to a pocket wifi.
How many devices can I connect?
You can connect 8 to 64 devices at the same time, depending on the type of device you hire. Please see the hire page as they would state the number of devices you can connect at the same time. Note: The more device you have connected to the wifi equipment, the slower your internet would be and the faster it would take for you to consume your allocated internet data .
Delivery And Pick-Up Related Questions
How would I pickup or collect the internet device?
If you would be staying in a Hotel, B&B, Hostel, Motel, Holiday resort, managed holiday rental flat: It would be delivered to your accommodation, and reserved for you at the reception. So you can collect it as you check into your room.
If you would be staying in a private house or with family: It would be delivered to your accommodation. All you need to do is give us the address of the flat, house and it would be sent there using a tracked postage system. If you wish, we can arrange for the package to get there a day after your arrival or on the day of your arrival*
I would only spend 1 day in my hotel/first hotel, can you send it there on time?
Yes even if you are spending just one day in your first/arrival hotel, we can still deliver the wifi device there. But we must receive your order at least 2 working days before your arrival. If you have any questions, please email us at email@example.com
How can I return the device?
The package would include a return postage envelope or label (already paid by us) that you can use in posting the device back to us just by popping it into “any” post box in the U.K before you depart for the airport. Please post it before you depart for the airport because the post boxes in the airport only accepts flat envelopes (for security reasons). There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.
Can I return the device through the airport?
No you can not return it from the airport. You need to return the device by posting the device back to us just by popping it into “any” post box in the U.K before you depart for the airport. Please post it before you depart for the airport because the post boxes in the airport only accepts flat envelopes (for security reasons). There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.
Would the device get to my accommodation before my arrival?
Yes, we always aim to deliver the wireless dongle to delivery address 1 or 2 days before your actual arrival/start of hire date, so that you can just plug in when you arrive (if you order 3 working days or more before your start of hire date). If you order less than 3 working days before your start date, the device would be sent through a Next Working Day delivery service.
What if i don’t get the device?
Contact us immediately by email to notify us of the situation(Email is the best way to contact us). If you decide to call, please ensure to provide your name (name used when ordering the device, so that we can look for your order on the system) and your email address in our voice message system. We would look into the issue and reply by email.
Is the end of hire date the same date for posting it back?
The end of hire date is the day before you post the device back to us.
When returning the device, does it have to be handed over the counter in a post office?
You don’t need to send it through the post office. The return postage envelope/label has already been paid for , so you can just pop it into “any” post box in the U.K (Red post boxes are located on almost every street in the United Kingdom)
Payment Related Question
How and when do I get my refundable deposit
The refundable deposit would be issued back into your payment account (account you used in making your payment) within 28 days after we have received the wifi device in a good working order (no major damages and in a condition good enough for another client to use the device).
Do you store my card details?
No we do not store the card details from any customer. Payments are processed and handled by two of the largest payment processing companies in the world and trusted companies (Paypal, Stripe) used by millions of internet companies and individuals.