This terms and Conditions is set as an agreement on the conditions on which we (Wifihire.co.uk, part of Lime Enterprise Limited , Company No. 07632577) will provide the rental of wifi internet device (router, dongle, mifi) through wifihire.co.uk (the company).
The contract is between you and Lime Enterprise Limited , U.K registered number 07632577 having its Limited company registered office at 20-22 WENLOCK ROAD, LONDON, ENGLAND, N1 7GU and offering this service through its brand Wifi Hire UK (wifihire.co.uk).
By placing your, hiring through/from wifihire.co.uk, you agree to be bound by the terms and condition of this agreement. If you do not agree with our terms and condition or terms of service, please do not continue to use the website and do not rent any device from us.
We reserve the right to change, update, modify, amend this rental agreement at any time, without notifying you.
The company provides wireless dongle and devices for hire. The wifi device is supplied with a cable for charging and all device comes with an instruction paper (guide), a mobile data sim card that makes it possible to access the internet.
For orders made in advance (4 working days or more in advance), we would dispatch the device with the aim of it arriving at your delivery address 1 to 3 days before your start of hire date or on the start of hire date(the date you provided as the start of hire date). We use a delivery service company for the delivery of devices to addresses, hence we do not control the time of day when the device would arrive at the destination. Hence in some rare occasions, a device can arrive later than expected due to unexpected situations beyond our control.
If you order less than 4 working days in advance, then we would aim to get the wifi device delivered to your address by your start of hire date.
It is your responsibility to ensure you or someone would be available to accept the device package that has been delivered to your delivery address. It is your responsibility to provide us with a valid UK address.
You would be responsible for the return of the device.
Your delivery and contact details would be provided to the courier/delivery service company we use for handling the delivery of the hired device so that they can provide the delivery related service or communication.
We subsidise the some packages posted to clients and the return envelope included in the package. You would be charged the cost of delivery if we have to redeliver your package or the package posted to you was rejected when a delivery attempt was made by the courier/delivery service company.
When you place an order to rent a portable internet device, a security deposit would be added to your balance at the checkout stage. The deposit would be used to cover the cost of any damages made to the device or any item included in the package or loss of the device or loss of item included in the package sent to you.
If the device is returned in a good working order, your deposit would be paid back into the same account you used in paying for your order.
Returned devices takes up to 5 working days to get to us. Refundable deposit would be issued within 10 working days after we have received the returned device.
The use of the hired device
You agree that the device would be taken care of and reasonable care would be take when handling or using the device. You are not allowed to and should not
- dispose of the device
- modify, alter or repair the device
- use the device or internet service accessed through the device for any illegal purpose(based on the laws of the United Kingdom and the European Union)
Returning the wifi device
You are responsible for the return of the wifi device. The device should be returned by using the pre-paid (FREE) return postage envelope that is supplied in your package and popped into any United Kingdom post box. If your forget to post the device back to us before you depart/leave the U.K, you would be responsible for all charges/cost for posting/sending the wifi device and charger back to us. You would be charged for the extended period/days you had the device with you.
Rental/transaction charges and handling
We do not store card details on our system. Card transactions are processed through a secure system by Paypal and Stripe.
Rental fees: The rental fees is for the use of the device and would commence from the start date you had provided when you placed your order until the date you return the device (end of hire date).
Extra internet data fees: If you did not hire one of our unlimited data devices, and you have used up the internet data that was supplied with the device/supplied to you(included in the device assigned to you), it would be your responsibility to purchase more data directly from the network supplier or by contacting us to assist you in adding more data.
Data included in your package If you order one of our Unlimited data devices(the hire page would state it is Unlimited data if it is), then that means you would be assigned an unlimited data device. If you did not hire an unlimited data device (the page does not say it has unlimited data), then it means
- 1 to 7 days hire comes with 2GB of data.
- 8 Days or more comes with 6GB of data,
but we may issue you a free data upgrade (additional data) at our own discretion and based on availability.
If you did not hire an unlimited data device, and your allocated data expires or finishes, you would need to purchase more data by following the step by step guide included in the package or email us.
Late fees(late return of device): Device must be posted back to us no later than one day after your end of hire date. Any late return will be treated as extended hire and charged at a minimum daily hire extension fee of £10 per day for unlimited data devices.
Transaction Charge: The payment processing companies we use charges us a none refundable transaction fee for each transaction they process. So If you decide to cancel your hire within the time period that is valid for a refund , the cost of the transaction fee from the payment processing company and any other cost associated with processing your transaction would be deducted from any amount eligible (if any amount is eligible) for refund.
Payment card details: We do not store the card details from any customer. Payments are handled by trusted payment processing companies (Paypal, Stripe) used by millions of internet companies and individuals.
No refund (except your refundable deposit) is given if you cancel your order within less than 8 (eight) days before your start of hire date. This is because we would already have paid our data supplier for your allocated data. You may cancel your reservation/order without any penalty 8 (Eight) days before your start date (start of hire date).
Refunds are issued 1 to 10 working days after the cancellation has been processed. All cancellation refunds would be excluding the none refundable transaction fee charged by the payment processing company we use and the cost associated with that transaction fee refund. So this means we would not refund the transaction charge and any cost associated with the none refundable transaction charge that is charged by the company that processes the payment.
We cannot warrant the device will operate uninterrupted or without any error , or that it will meet all of your needs. We can not be held responsible for the quality, speed reliability of the device or the internet access.
We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the hire cost. We do not own the data supplied through the wifi device used and we have no liability for loss or damage caused by the proprietors ,operators or data suppliers thereof.