COVID-19 Update: Our Wifi Hire service still run as normal. Deliveries made to any U.K address
Voice message Number: (+44) 08432892219   | Email: (Fast Reply)

Rental Agreement – Terms & Condition

This terms and Conditions is set as an agreement on the conditions on which we (, part of Lime Enterprise Limited , Company No. 07632577) will provide the rental of wifi internet device (router, dongle, mifi) through (the company).

The contract is between you and Lime Enterprise Limited , U.K registered number 07632577 having its Limited company registered office at 20-22 WENLOCK ROAD, LONDON, ENGLAND, N1 7GU and offering this service through its brand Wifi Hire UK (

By placing your, hiring through/from, you agree to be bound by the terms and condition of this agreement. If you do not agree with our terms and condition or terms of service, please do not continue to use the website and do not rent any device from us.

We reserve the right to change, update, modify, amend this rental agreement at any time, without notifying you.

Service offered

The company provides wireless dongle and devices for hire. The wifi device is supplied with a cable for charging and all device comes with an instruction paper (guide), a mobile data sim card that makes it possible to access the internet.

Delivery Policy

For orders made in advance (4 working days or more in advance), we would dispatch the device with the aim of it arriving at your delivery address 1 to 3 days before your start of hire date or on the start of hire date(the date you provided as the start of hire date). We use a delivery service company for the delivery of devices to addresses, hence we do not control the time of day when the device would arrive at the destination. Hence in some rare occasions, a device can arrive later than expected due to unexpected situations beyond our control.

If you order less than 4 working days in advance, then we would aim to get the wifi device delivered to your address by your start of hire date.

It is your responsibility to ensure you or someone would be available to accept the device package that has been delivered to your delivery address. You would be responsible for the return of the device.

Refundable deposit

When you place an order to rent a portable internet device, a security deposit would be added to your balance at the checkout stage. The deposit would be used to cover any damages or loss of the device (only if you loose or damage the device).

If the device is returned in a good working order, your deposit would be paid back into the same account you used in paying for your order.

Returned devices takes up to 5 working days to get to us. Refundable deposit would be issued within 10 working days after we have received the returned device.

The use of the hired device

You agree that the device would be take care of and reasonable care would be take when handling or using the device. You are not allowed to and should not

  • dispose of the device
  • modify, alter or repair the device
  • use the device or internet service accessed through the device for any illegal purpose(based on the laws of the United Kingdom and the European Union)

Returning the wifi device

You are responsible for the return of the wifi device. The device should be returned by using the pre-paid (FREE) return postage envelope that is supplied in your package and popped into any United Kingdom post box. If your forget to post the device back to us before you depart/leave the U.K, you would be responsible for all charges/cost for posting/sending the wifi device and charger back to us. You would be charged for the extended period/days you had the device with you.

Rental/transaction charges and handling

We do not store card details on our system. Card transactions are processed through a secure system by Paypal.
Rental fees: The rental fees is for the use or the device and would commence from the start date you had provided when you placed your order until the date you return the device (end of hire date).
Extra internet data fees: If you use up the internet data that was supplied with the device/supplied to you, it would be your responsibility to purchase more data directly from the network supplier or by contacting us to assist you in adding more data. You can also contact us to provide you with a new sim card if required (price would be provided to you by us).
Data included in your package 1 to 7 days hire comes with 2GB of data. But we might issue you with more data if this is available, without charging you extra(based on availability of extra data from previous allocation and our discretion ). 8 Days or more comes with 6GB of data, but we can issue you a free data upgrade (additional data) at our own discretion. If the data expires or finishes, you can then purchase more data by following the step by step guide included in the package.

Late fees(late return of device): Device must be posted back to us no later than one day after your end of hire date. Any late return will be treated as extended hire and charged at a minimum daily hire extension fee of £3 per day.

Payment card details: We do not store the card details from any customer. Payments are handled by trusted companies (Paypal, Stripe) used by millions of internet companies and individuals.

Cancellation and refunds

No refund (except your refundable deposit) is given if you cancel your order within less than 8 (eight) days before your start of hire date. This is because we would already have paid our data supplier for your allocated data. You may cancel your reservation/order without any penalty 8 (Eight) days before your start date (start of hire date).

Refunds are issued 1 to 10 working days after the cancellation has been processed.


We cannot warrant the device will operate uninterrupted or without any error that it will meet all of your needs. We can not be held responsible for the quality, speed reliability of the device or the internet access.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the hire cost. We do not own the data supplied through the wifi device used and we have no liability for loss or damage caused by the proprietors ,operators or data suppliers thereof.

Pin it