Question 1

How fast can i get a device if I order now?

Accepted Answer

Please see our Delivery information page for up to date information about delivery.

Question 2

When will the device be delivered?

Accepted Answer

We always aim to get devices delivered to the delivery address on your actual arrival/start of hire date (excluding holidays and Sundays), or 1-2 days early as a courtesy (where possible).

Question 3

Would the device get to my accommodation before my arrival?

Accepted Answer

We always aim to get devices delivered to the delivery address on your actual arrival/start of hire date (excluding holidays and Sundays), or 1-2 days early as a courtesy (where possible).

Question 4

I would only spend 1 day in my hotel/first hotel, can you send it there on time?

Accepted Answer

Yes even if you are spending just one day in your first/arrival hotel, we can still deliver the wifi device there. But we must receive your order at least 2 working days before your arrival. If you have any questions, please email us at info@wifihire.co.uk

Question 5

How would I collect/receive the internet device?

Accepted Answer

If you would be staying in a Hotel, B&B, Hostel, Motel, Holiday resort, managed holiday rental flat: It would be delivered to your accommodation, and reserved for you at the reception. So you can collect it as you check into your room.

If you would be staying in a private house or with family: It would be delivered to your accommodation. All you need to do is give us the address of the flat, house and it would be sent there using a tracked postage system. If you wish, we can arrange for the package to get there a day after your arrival or on the day of your arrival*

Question 6

What if i don’t get the device on my start of hire date?

Accepted Answer

If you have not received your hired device by 3PM on your start of hire date, please contact us immediately by email to notify us of the situation(Email is the best way to contact us). We would look into the issue and reply by email only.

Question 7

Is the end of hire date the same date for posting it back?

Accepted Answer

Yes, the end of hire date is the day you should post the device back to us.

Question 8

When should return the device?

Accepted Answer

The latest day your hired wifi internet device(s) need to be posted back to us is on the actual day your hire ends. Late return of device(s) will incur a daily late return fees plus an admin charge(please see Rental/transaction charges and handling section of our rental agreement page ).

If you need the device beyond your end of hire date, you need to contact us to order for a hire extension.

Question 9

How can I return the device?

Accepted Answer

The package would includes a courtesy return postage label (already paid by us) that you can use in posting the device back to us just by dropping it off at any UK post office counter or popping it into “any” post box in the U.K .

Please post it before you depart for the airport if you are departing the UK at the end of your hire period because the post boxes in the airport only accepts flat envelopes (for security reasons). There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.

Question 10

Can I return the device through the airport?

Accepted Answer

You need to return the device by posting the device back to us just by popping it into “any” post box in the U.K before you depart for the airport. Please post it before you depart for the airport because the post boxes in the airport only accepts flat envelopes (for security reasons). There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.